American Benefits Group is a valuable strategic partner and valued resource for Cantor Fitzgerald and its employees. As the TPA administrator of Cantor's FSA and Section 132 Parking and Transit benefits programs since 2005, we have found their service to be outstanding, and their administrative execution is flawless. The routine feedback received from our employees who interact daily with American Benefits Group has been extremely positive. Their benefits administrative team is responsive to our needs and they have very good technology as well. American Benefits Group has earned our endorsement as the preferred service provider, and I would not hesitate to recommend them to any employer.
Belinda Gillett, Deputy Director of Human Resources
Cantor Fitzgerald, New York, NY
Our employees have commented on the efficiency and overall performance of American Benefits Group. They are very responsive and we are just impressed with their overall services . . . Overall, I can only rate their service as excellent requiring very little maintenance and I would highly recommend it for implementation by other companies. I would be very pleased to speak with any prospective employers wishing to roll-out this great benefit to their staff.
Maria Capela, Human Resources Director
Ferrari/Maserati North America, Inc., Englewood Cliffs, NJ
Effective 1/1/09, Floyd Memorial Hospital and Health Services moved their flex plan to American Benefits Group. We are very pleased with this company. They have online enrollment, which is very convenient for the associates . . . Each time you receive the email, your balance is included. Everyone I have dealt with at ABG is very nice and helpful.
Arnetta Owen, Benefit Specialist
Floyd Memorial Hospital & Health Services, New Albany, IN
American Benefits Group has been a business partner with Mount Holyoke College for over 18 years. Their handling of our flexible spending account administration is flawless, and their support staff has consistently been outstanding in the quality of their service delivery and responsiveness to our needs. We routinely receive positive feedback about interactions that our employees have with American Benefits representatives. Our Payroll Specialist who is our primary liaison with American Benefits reports that, on a scale of 1 to 10, she would rank them as 9.8, and only because ranking them at 10 would leave them with nothing to strive for!
Lauren Turner, Director of HR
Mount Holyoke College, South Hadley, MA
AAA Pioneer Valley’s relationship with American Benefits has spanned many years. As a Human Resource Generalist my needs in the Benefit arena are ease of administration, timely response and availability to our company’s ever changing needs. American Benefits staff has not only met my expectations but they continue to exceed them. I look forward to many more years of working with the American Benefits staff to continue to give our employees an exceptional product with service to match.
Kathleen A. Bonafilia, Human Resources Manager
AAA Pioneer Valley, West Springfield, MA
Over the last 24 years, ABG has provided outstanding service and support to the employees of Florence Savings Bank. It is refreshing to call and interact with your staff as many have had a long history of managing and serviceing our account. When the Human Resource staff members call your company with a question or to ask for assistance, the interaction is always the same; positive, professional and a prompt response.
Diane Gould, Senior Vice President
Florence Savings Bank
American Benefits Group is absolutely the first organization that The Hartfield Company reaches to for our flexible benefits administration. A "can do" attitude in their line of business is great, but unless it is backed up by a team of dedicated and knowledgeable professionals it means nothing. American Benefits Group has both, and we consider them a very valued business partner.
Douglas Sidebottom, Vice President, Group Benefits
The Hartfield Company, New Albany, IN
American Benefits is an invaluable resource for Mosse and Mosse Associates and our customers. Our firm engages many different vendors with extremely complex benefit plan strategies. None are better than American Benefits in providing best in class solutions and customer service. Our customers repeatedly mention how pleased they are with the products and services delivered by American Benefits. They are a valued and trusted resource. This is the type of resource that is paramount to the success of NFP and NFP Benefits. American Benefits is our preferred supplier of FSA Administration services.
Jonathan Mosse, Health and Welfare President
Mosse and Mosse Associates, Lynnfield, MA
American Benefits Group has become a key partner of Dreyfuss & Birke in providing Flexible Spending Account and Transit administration deliverables to our clients. The staff at American Benefits provides expert advice, guidance and support in the increasingly complex environment of administering tax qualified FSA, HRA, HSA, and Transit expense programs. The staff is always accessible to handle specific issues that arise, and are always willing to take the extra step of customizing the tools and reports available for each client. Our key employer clients consistently complement ABG on the superb responsiveness and excellence of their service.
Their funding processes are straight forward, and their web based employee and employer self service tools are intuitive and easy to navigate. They continue to improve their technology to keep up with the demands of the marketplace. Their supporting contractual documentation and communication material is concise and complete. We look forward to continuing to build upon our relationship with ABG, and recommend them with confidence to any client looking to improve upon the administration of their flex spending or transit programs.
Dreyfuss & Birke, New York, NY
American Benefits has proven to be an instrumental resource for our clients and has the ability to handle the varying degrees of complexity that come along with working in the large group space. Bob and his team have exceeded our expectations in providing a consistent platform for all our clients which has been a challenge in the past. ABG process claims quickly and efficiently and their customer service is top notch. We would not hesitate to recommend ABG’s services to current or potential clients as we know the account will be handled correctly!
William P. Austin, Senior Director
NFP Corporate Services (NY), LLC, New York, NY
ABG has performed flawlessly. We placed two of our most challenging accounts with ABG in the past 18 months and all the complaints (which were numerous with the previous service providers) stopped. On the spreadsheet, sometimes ABG is a little more expensive than some of the lowest cost service providers. However, you get exactly what you pay for with ABG ... superior implementation, better service and a happy client.
Aaron I. Smith, Principal
Mercer, New York, NY
I’ve had the pleasure of working closely with Bob Cummings and American Benefits Group for many years. SBSI has worked with many specialty administrators but ABG has proven to be our partner of choice by providing quality service, knowledge and dedicated support. Our confidence in ABG is simple – “They have a strong team of experts, implementation process is smooth, fees are competitive and service issues are resolved promptly.
ABG has a state-of-the-art technology platform making it easy for employees to manage and utilize any account funds. The employee feedback is always positive and they love the debit card. For employers, it is great that their system integrate so many services including COBRA, FSA, HRS, HSA and Transit into one platform. Dealing with one vendor for all of the services creates value and efficiencies that our customers like. Further, the communication documents from ABG are well written.
We rely on ABG for guidance on the tax regulations in this increasingly complex environment. Their expert advice is very important. We appreciate the quality and professionalism at ABG and value our partnership.
Daniel R. Timmermann, SVP, Practice Leader
Schwartz Benefits Services, Chicago, IL
We have several clients who use American Benefits for their FSA, HRA, Section 125 and COBRA services. We are confident that our clients are receiving best in class customer service and expertise with American Benefits Group. ABG is responsive on every level: proactive outreach to clients regarding compliance changes and prompt revisions to plan documents, delivery of notifications regarding health reform and the impact to benefits, and availability of staff at client meetings. We always know when we are working with a top-notch vendor when calls to us regarding these benefits are at minimum – this is what we have with ABG.
Karen McDonagh, Employee Benefits Consultant
NFP Thorbahn, Norwell, MA
I have known Bob and done business with American Benefits Group since 2007 for the FSA/HRA/HSA and COBRA expertise. They have built an incredible service organization that delivers on their promises and are experts in all facets of these services. Bob Cummings is a consummate professional and I highly recommend him and his organization for these services.
Lou Nunes, Managing Principal
PPI Benefits Solutions, Middletown, CT
American Benefits Group is a valuable NFP resource. Their team is knowledgeable, accessible and always willing to lend a helping hand. Their implementation process is timely and stress-free and they have demonstrated the ability to provide our clients with prompt, reliable service. While there are many companies in the marketplace, American Benefits Group has earned our endorsement as the preferred third-party administrator for Section 125 plans and Flexible Spending Accounts.
John M. Ryan, President
Baybenefits Insurance Services, San Francisco, CA
I wanted to let you know that working with your firm has been great. The personal attention that your company has given all of our clients has been great. It seems that the FSA administrators that we have dealt with in the past only give the "good" service to the big clients. With American Benefits it’s good for all sizes. I also want you to know that the flex card has been a wonderful service for our clients’ employees.
Gerald Rappold, Principal
Curtis & Associates, Inc. Overland Park, Kansas
American Benefits Group has exceeded the levels of service we expect out of an administrative service company. They do business just like we do, which always places the customer first above all else. Their plans are easy to understand, their fees are competitive, and our clients love working with them. I am 100% confident when placing any piece of business with ABG that it will be handled professionally, accurately, and timely. Plus, they are an NFP firm... keep it in the family!
Marty Thompson, Principal/Consultant
STA Benefits, Odessa, TX