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Reimbursement Accounts Administration

IMPORTANT

Please note that for all your Reimbursement Accounts, unless you have:

  1. Established an Ongoing Eligibility File with ABG (a connection between your HRIS or payroll vendor and our IT Department), and
  2. You have received confirmation that this file is in production from ABG’s IT Department, then…

You must notify American Benefits Group of all new enrollments, terminations, or election changes.  American Benefits Group will process your reimbursement account changes in our system upon notification and you will receive notice once the item has been processed.  Please allow two business days for processing of any requests.

To insure compliance with HIPAA and PHI regulations please make sure that all request are emailed in an encrypted manner.  If your company does not offer email encryption you can use ABG’s email encryption service at sendsecure.amben.com.  For details on this service, see the section below titled “Sending Encrypted Emails”.

Notify American Benefits Group at processing@amben.com when your group has any of the following events:

Mid-plan year elections for New Hires

Complete the applicable benefit election or enrollment form and email it to processing@amben.com in using secure email*.

You can find all our Enrollment/Election Forms here . . . https://www.amben.com/employers-forms.html

If you have more than 3 new hires at any one time please use our Enrollment Submission Spreadsheet (XLS) instead of the PDF form to submit these enrollments

Terminations for employees who lose coverage or who separate employment

Complete our Employee Termination Form and submit to processing@amben.com

Election Changes, for employees who experience a Qualifying Life Event

Complete our Status Change Form and submit to processing@amben.com

* SENDING ENCRYPTED EMAILS

If your organization does not offer encrypted email, you may use our encrypted email service to send email securely to ABG.  Please use the following link:

sendsecure.amben.com – this service is offered through our parent company, NFP Corp., and will be branded as “NFP Initiate Secure Email”.  The page will look like this:

tl_files/content/Contact/NFP_secure..png

If using the service for the first time:

Enter your email address, then click Continue.

Enter your last name, and click Continue.

Create your own password, and then confirm your password.

You will receive a verification email containing a link to complete the process.  The link must be used within 30 minutes or the process will need to be started again.

Once registered, you may visit the same address at any time, sendsecure.amben.com and can use it to send files to processing@amben.com.  Please note, you will not be able to copy anyone from your own organization or outside of ABG when sending – we recommend that you send only to processing@amben.com and do not copy anyone else.