A dedicated account services team manages all aspects of each client’s programs from participant level support services to enrollments, communications, payment and claim processing. Your account service team members pay careful attention to understanding the needs of your company, your participants and the scope of your plan.
Our mission is to define a level of service that is unmatched in the industry today and exceeds our client’s expectations in every way. We maintain a steadfast commitment to all of these core competencies:
- Live support during normal business hours 8:30am-5:00pm
- Toll-free customer service and claims fax lines
- Individualized service and expert plan administration
- Excellence in plan compliance
- Fast accurate claim processing within 24 hours of receipt
- Extensive enrollment communications and participant educational support