FIVE STAR REVIEWS

I needed new flex spending cards. I emailed our client rep and got a near immediate response that the cards were on ordered - I was not required to log into a web based system. It's nice that AMBEN still believes in giving personal service.

Insiderpages
Sue in Customer Service was just plain awesome! She took care of my three items I needed help on 1,2,3 BAM, done! I only wish every customer service rep was like her, we'd have a lot more time and less frustration. Well done!
I received EXCELLENT customer service before and after treatment. The Claims support staff at American Benefits Group are not only extremely knowledgeable, but know how to deliver great customer service. They helped me to understand the type of treatment that would be covered and made the processing of my claims a painless and seamless experience. I highly recommend American Benefits Group.

Google+
I had a fabulous experience with Customer Service. I had completely messed up my claims between my FSA and HRA. Sue Shedd not only fixed all my mistakes, but she explained how to best use each account so (hopefully) I won't continue to do things incorrectly. She was kind and patient. Thank you!
I am favorably impressed with your support and demeanor. You provide a calming approach to a trying experience. I am already in an anxious state each time I have to access support, because something is not working, (besides me), Your poffessionalim, quick response and assuring comments, backed by action, are a great re;ief in trying times. I,m sure other customers feel the same, Great Performance!
Very good. I got the answers to the questions I had very quickly. The representative I spoke to was very professional and helpful. Additionally, I didn't have to wait on hold at all.

Insiderpages
I called because of an authentication request on an FSA claim that was two days old (it was an office visit on Wednesday, today is Friday). It seemed odd that authentication was being requested so urgently on an office visit copay. Clay took my call. He was polite, professional, and was able to authenticate the claim based on our phone conversation. I could not be more pleased. Thank you very much.

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We are a new client for ABG. The transition to them has been incredibly smooth and I have felt that everyone on their team has been very helpful in ensuring a great start with them. I have used four other FSA vendors in my career, and have been incredibly frustrated with most of them on their lack of knowledge or inability to go above and beyond.

Insiderpages
I needed to know if the FSA would pay for children's RX not under the group health plan and if CHIP premiums could be used by the FSA. I received an email back in a timely manner and got a detailed response from Bob W and Robert C. They were very helpful.

Insiderpages
I am pleased to recommend American Benefits Group for their Flexible Spending Account administrative services. They have been providing our employees and Administrative staff with excellent service and have given us no cause for complaint since our transition January 1st of last year. Their guidance during the transitional period proved to be an easy and uneventful success and their dedication to providing great service has continued throughout.

Insiderpages
The personal attention that American Benefits Group has given all of our clients has been great. It seems that the FSA administrators that we have dealt with in the past only give the good service to the big clients. With American Benefits it's good for all sizes. The flex debit card has been a wonderful service for our clients' employees.

Insiderpage
American Benefits has proven to be an instrumental resource for our clients at NFP. They have the ability to handle the varying degrees of complexity that come along with working in the large group space. Bob and his team have exceeded our expectations in providing a consistent platform for all our clients which has been a challenge in the past. ABG processes claims quickly and efficiently and their customer service is top notch.

Insiderpages
I always have a good experience when working with my claim representative Kristen she processes my claims right away and makes the whole thing easy as pie. Either buy phone or email my claim rep. helps me find answers or just to file my paperwork. She makes things happen for me.

Superpages
We are new with ABG. It is still fresh, but I am happy to say my experience so far is great. I have found our administrator, to be responsive, polite and accommodating. Our companies prior administrator was less than par and this is a refreshing change. I am also appreciating the sophistication of their portals. A bit complex, but very extensive.

Superpages
I am extremely pleased with the extremely high level of service that was provided to me regarding COBRA. American Benefits Group has every reason to be very proud of you and Linda for the exceptionally excellent service that you provided. Through out the process you and Linda provided me guidance that was competent and most important, caring.

Superpages
I've used services with American Benefits Group for roughly 2+ years and have nothing but good things to say about this group of professionals. They manage my companies accounts and have come through for me many times when I needed quick solutions to tough issues. Each person I've interfaced with has had a positive attitude and has dealt with me with the utmost respect. Their website is very intuitive and easy to navigate. Each time I've had to submit claims the experience was flawless.

Superpages
Floyd Memorial Hospital and Health Services moved their flex plan to American Benefits Group. We are very pleased with this company. They have online enrollment, which is very convenient for the associates. They also send an email as soon as the flex card has been used and then a few days later, you receive another email telling you if you need to send a receipt. Each time you receive the email, your balance is included. Everyone l have dealt with at ABG is very nice and helpful.

Superpages
American Benefits Group is an invaluable resource for Mosse and Mosse Associates and our customers. Our firm engages many different vendors with extremely complex benefit plan strategies. None are better than American Benefits in providing best in class solutions and customer service. Our customers repeatedly mention how pleased they are with the products and services delivered by American Benefits.

Superpages
American Benefits Group has exceeded the levels of service we expect out of an administrative service company. They do business just like we do, which always places the customer first above all else. Their plans are easy to understand, their fees are competitive, and our clients love working with them. I am 100% confident when placing any piece of business with ABG that it will be handled professionally, accurately, and timely. Plus, they are an NFP firm!

Superpages
After a webinar this morning with American Benefits we had a couple of questions and contacted Bob Wilson via email. Shortly after sending the message, Bob called and was most helpful in answering questions and forwarding information for some additional setup for us. I was more than pleased with the prompt responses. We have been happy with the service we receive from AmBen!

Yelp
My claims specialist Kristen McNeish was so attentive and patient. I didn't think follow up like that existed any more! Thank you...It is great to know you have our back when our medical situations can leave us emotionally and financially stressed.

Yelp
Jessica and Jackie were both very polite, professional and responsive to my concerns and needs. They were able to review the status of our COBRA account swiftly and make all the necessary modifications. They even arranged for our automatic monthly payments so we do not have to worry about untimely premium payments.
Each time I've contacted ABG, I have received excellent support in a timely and courteous fashion. Recently I have been working with Lindsay who has been extremely helpful and knowledgeable. I couldn't be more satisfied with the service.

City Search
I was very pleased with the rapid response I received from American Benefit customer service today. I had an issue they were able to solve with one phone call. And then they responded in a manner you don't see very often these days. They expedited my claim and were very positive, pleasant and most helpful.

City Search
My organization switched to AmBen Group and I've had to call the help desk for multiple questions regarding FSA reimbursements. Each time I've gotten my questions answered quickly, precisely and pleasantly. Kudos for providing excellent customer service!
We are happy to recommend American Benefits Group as a team of benefits administration professionals who are responsive, professional and utterly dedicated to providing superb customer service!

City Search

Home > Services > Our Service Model

Our Service Model

At American Benefits Group, we are setting a new standard for CDHC reimbursement account solutions. We deliver a concierge service model that creates a real competitive advantage for our advisor partners and their employer clients. A dedicated account service team works closely with each and every employer client. Participants and HR staff know their team on a first name basis. It’s all about the people!

We employ the most advanced technology platforms in the market today to deliver a robust and seamless experience for participants and HR Management. Our service model offerings include:

Innovative CDH Solutions
Secure and Reliable Leading Edge Technology
Flexible Plan Designs – More Choices, More Opportunities
Self-Service Web Portals to Empower Employers and Participants
Multi-Purse Stacked Debit Card with High Auto-Substantiation Rates
Consistent Communications & Private Label Branding Opportunities
Advanced Benefit Management Tools - Extensive Reporting Capabilities

The results are greater participation, satisfaction and value for all stakeholders.

Our Service Model

ABG Smart Mobile

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Personal Attention and Great Service