Describe the employee order experience

An employee can participate in the benefit by logging into their existing enrollment site and clicking the link for commuter benefits. They will be led through a series of screens to place their order, first by selecting their Greater Metropolitan Area, and then their specific transit authority. They will have access to a full range of commuter products, including fare passes, transit vouchers, direct pay parking, and parking reimbursement. Their order will be processed on a monthly basis and mailed directly to their home. Their order can be set up as one time only or recurring. Customer service issues are handled by your American Benefits dedicated account services team.